Warranty Service

STEAM Electronic Cigarettes Limited Warranty Statement

(United States only)

STEAM Electronic Cigarettes (“STEAM Ecig”) warrants to the original purchaser that for the warranty period of 6 months on its STM mods, or 2 months on its Vamo mods, or 2 months on its EGO kits battery, or 2 months on its CarbonX batteries, the product offered by STEAM Ecig (excluding bundled accessories, such as 18650 battery cells, atomizers, coils, chargers, lanyards, stands and etc) will be free from defects in materials and workmanship under normal use. Subject to the conditions and limitations set forth below, STEAM Ecig will, at its option, either repair or replace any part of its products that prove defective by reason of improper workmanship or materials. Repaired parts or replacement products will be provided by STEAM Ecig on an exchange basis, and will be either new or refurbished to be functionally equivalent to new. This limited warranty does not cover any damage to the product that results from improper installation, accident, natural disaster, abuse, misuse, insufficient or excessive electrical supply, abnormal environmental conditions, or any unauthorized disassembly, repair, or modification. This limited warranty also does not apply to any product on which the original identification information has been altered, obliterated or removed, has been sold as second-hand or has been resold contrary to the US export regulations. You must provide proof of purchase and obtain warranty service authorization from STEAM Ecig within the applicable warranty period before returning defective products to STEAM Ecig. Returned products must be shipped prepaid and packaged appropriately, and it is recommended that they be insured or sent by a method that provides tracking of the package. STEAM Ecig is not responsible for any Product that is lost or damaged in transit. Furthermore, STEAM Ecig is not responsible for any incorrect products returned for warranty service, or products without proper service authorization (RMA) from STEAM Electronic Cigarettes. In such event, STEAM Ecig will not be liable for any expense in shipping the product back to you. This limited warranty covers only repair or replacement for defective products from STEAM Ecig, as provided above. STEAM Ecig does not warrant against loss or damage of any 3rd party products bundled or combine used with STEAM Ecig Products (including 3rd party atomizers, atomizer coils, e-liquid, battery cells, cables, chargers and etc.), and assumes no liability for such loss. This warranty excludes any 3rd party products not offered in original STEAM Ecig package. Some jurisdictions do not allow limitations on how long an implied warranty lasts or at all, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary by jurisdiction. This limitation does not affect your statutory rights. All accessories, such as 18650 battery cells, battery chargers, lanyards, suction cup stands, carrying case and etc., provided with the Product is provided “AS IS”. You assume the entire risk as to the quality, performance and effect of such accessories, and should it prove defective, you, and not STEAM Ecig, assume the entire cost of all necessary servicing or repair. TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL STEAM ECIG BE LIABLE FOR ANY DAMAGE, INJURY, LOST OF REVENUE OR PROFIT, OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES, HOWEVER CAUSED REGARDLESS OF THE THEORY OF LIABILITY, ARISING OUT OF OR RELATED TO THE USE OF OR INABILITY TO USE THE PRODUCT, EVEN IF STEAM ECIG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR INJURY. IN NO EVENT WILL STEAM ECIGS INC’S LIABILITY EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT. The foregoing limitations will apply even if any warranty or remedy provided under this Agreement fails of its essential purpose.

Warranty Period

  • 6 months on STM-60BM Rhino mods (mod unit only)
  • 2 months on STEAM CarbonX kits (batteries only)
  • 6 months on STM-1 or STM-2 (mods unit only)
  • 2 months on Vamo (mod only)
  • 2 months on EGO-CTwist VV Kit (batteries only)
  • 2 months on EGO-T Starter kits (batteries only)

 

How To Obtain Warranty Service

Please contact STEAM Electronic Cigarettes for the product problem you are experiencing. If the problem requires our repair or replacement, we will issue you a RMA (Return Merchandise Authorization) number and instructions on where to ship.

Please email us at:    support@steamecig.com

or

call us at (678) 482-0789 (Monday~Friday 10:00 am to 6:00 pm.)